Privacy Policy

Last updated: 17.11.2025

1. Introduction

Welcome to Lux Electrical Installations Ltd.
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We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us directly.By using this website, you agree to the terms of this Privacy Policy.

2. Who We AreLux Electrical Installations Ltd

Registered in England and Wales. Company number: 09188234
Email: info@smart-lux.co.uk
Phone: 01223 297389

We are the “data controller” for the purposes of UK data protection law.

3. What Information We Collect

We only collect information that you choose to provide, such as:

Your name
Email address
Phone number
Details about your enquiry

We do not collect sensitive personal data (such as health or financial information).

4. How We Use Your Information

‍We use your personal information to:

Respond to your enquiries or quote requests
Provide electrical services as agreed
Communicate regarding appointments, invoices or follow-up support
Meet our legal and insurance obligations

We do not use your data for marketing without your explicit consent.

5. How We Store and Protect Your Data

We store your information securely using password-protected systems.
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Your personal data is only accessible to authorised members of our team and is not shared with third parties unless required by law.

We retain your data only as long as necessary to provide our services or comply with legal obligations.

6. Cookies

‍Our website uses only essential cookies necessary for security and basic functionality.
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We do not use tracking, analytics or marketing cookies.You can adjust your browser settings to block or delete cookies, but some parts of the website may not function properly if essential cookies are disabled.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Object to or restrict processing of your data
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how we handle your data
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You can exercise these rights by contacting us at: info@smart-lux.co.uk

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date.